Returns & refund Policy

Returns & Refund Policy

Return Period

We accept returns within 7 days from the date of delivery. Items must be unused, in their original condition, and in the original packaging.

Video Requirements for Returns

To process your return request, you must provide:

• Unboxing Video: If the product is damaged or defective, you must provide a clear unboxing video showing the condition of the product when you received it. This video must show the package being opened and the damaged product clearly visible.
• Product Return Video: For all returns, you must provide a video of the product you wish to return, clearly showing its current condition, all sides of the product, and any relevant details.

How to Initiate a Return

To start a return, please contact our customer service team with:

• Your order number
• Reason for return
• Required videos (unboxing video for damaged items, product video for all returns)

Refund Process

Once we receive and inspect your returned item along with the required videos, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Non-Returnable Items

Please note that certain items cannot be returned, including:

• Items without the required videos
• Items returned after the 7-day return period
• Items that show signs of use or are not in original condition
• Items without original packaging

If you have any questions about our returns policy, please contact our customer service team.